Release Date: November 9, 2020
Duration: 60 minutes
Practical Skills for Improving Communication and Managing Conflict
Emotional intelligence skills include the capacity to identify and to manage our emotions, to understand our strengths and weaknesses, to recognize and understand others’ emotions and needs, and to look for win-win opportunities in communication and managing conflict. It is especially important for front-facing employees to develop such skills, given the challenges of working with both other employees and customers. In addition, research shows that the better we understand ourselves and others, the happier and more effective we are in our relationships, both at home and at work.
In this webinar, Dr. Chris Allen will address:
- What emotional intelligence is and why it matters
- Strategies for increasing self-awareness and ways to manage our own emotions
- How to increase empathy and awareness of others’ needs
- Effective ways to achieve win-win solutions with others including strategies for communicating our needs
- Healthy ways to manage conflict
MEET THE PRESENTER
Dr. Christine Allen has been providing executive coaching, team building, talent selection and assessment, and other training to senior leaders since 2009. With 20 years previous experience as a clinical psychologist, Dr. Allen is an excellent listener who quickly grasps the underlying issues with which individuals and teams struggle.
She helps leaders and teams identify needs, discover and use strengths, and accept and utilize feedback. She excels at improving communication within teams, and she specializes in helping leaders develop executive presence, emotional intelligence and resilience.
As a licensed psychologist, she is particularly skilled in using assessments for hiring, selection and development.
Her home base is in Syracuse, New York.