FAQ

How much is an individual webinar?

Unless otherwise noted, webinars are $346.

Can I pay via check, ACH, and/or credit card?

Purchases for individual programs and PLP Subscriptions must be made via credit card.

What credit cards do you accept as payment options?

We accept Visa, MasterCard and American Express credit cards.

How can I get a receipt for my purchase?

A receipt should have been emailed to you upon completion of your order.  However, if you did not receive it or misplaced it, please email etrain@etrain-cu.com with the receipt information you are looking for, and we will be happy to forward a copy to you.

Can I register for a program on behalf of someone else?

It would be best to order the program yourself, and then forward it to someone else.  If you try to register on behalf of someone else, you would need their unique password. 

What email address will I receive my orders from?

All of your orders should be fulfilled by etrain@etrain-cu.com.  

Can I share the email with the program link with my colleagues?

Absolutely.  This is a terrific tool when your credit union needs multiple people to take the same training.  Rather than place an individual order for each person, place one order.  Once the person tries to access the program, they will be required to log in, or create a log in, before they will be given access to view a program.  This allows us to track who has accessed training, how long they viewed it, and better provide you with usage reports. 

Can I re-order a program I previously ordered if I lost the original email?

Of course you can!  If you are a subscriber, you can order any programs as many times as you like without incurring additional fees.  However, if you are a non-subscriber you will be asked to provide payment again. You can also find previous orders by visiting the My Account area in the navigation bar.

I didn’t receive the email for my order?

No problem, simply email etrain@etrain-cu.com with the program name, participant name and email address, and we will be happy to forward a copy to you.

How do I show proof that I participated in an eTrain webinar?

Nearly all eTrain webinars include a short quiz that you can take as proof of understanding and attending.  You can find a link to the quiz on the fulfillment email you receive with the program link and handouts. Upon successfully completing the quiz with a score of 70% or higher, you will be provided with a certificate that you can print or download. We encourage you to enter both your name and your credit unions name using proper punctuation as that is the information that appears on your certificate. Programs such as economic updates and advocacy event briefings do not include a quiz.

What if I didn’t print or download my certificate after passing my quiz?

No problem, simply email etrain@etrain-cu.com with the program name and participant name and we will be happy to forward a copy to you.

How can my credit union obtain a report detailing each order placed from our credit union?

We are working on ways that can provide you with easy access to this information.  However, until then simply email etrain@etrain-cu.com with the date range you want information on, and we will provide you with a report that details your credit unions program usage as it compares to what your subscription cost is or would be.

What equipment do I need in order to view/listen to an eTrain product?

For all programs, you will need internet access and speakers. Should you have trouble opening an archived program, please cut and paste the program link in Internet Explorer and click yes when a pop-up box opens asking if you want to close a window. 

If you have additional questions, comments or concerns, please contact eTrain at etrain@etrain-cu.com or 909-212-6000 ext. 3.

Angela Dailey, Manager of Electronic Educational Programs and Events | eTrain Credit Union Webinars